Managed a team delivering IT support, data recovery, and hardware repair services to over 1,000 clients, ensuring high‑quality service.

Situation. The company was the place a large base of clients came to when their IT broke — support, data recovery, hardware repair, the full spread. Meeting that kind of steady, unglamorous demand isn’t about heroics; it’s about having a team that runs well day after day, because the work never really stops coming.

Task. Managing the team that delivered all that was the job, and keeping the quality consistent whether it was a quiet week or everything arriving at once.

Action. The team ran IT support, data recovery and hardware repair for over a thousand clients. A lot of that was the organising underneath — making sure work got picked up and not dropped, setting a standard for what “fixed” actually meant so people weren’t getting half‑repairs back, and keeping the team effective when the queue was long. Data recovery especially is work you can’t be casual about; it’s usually someone’s photos or their business sitting on that drive, and they’re already having a bad day by the time they reach you.

Result. The team served over a thousand clients and built a real reputation for reliable service. In that kind of business the reputation is everything — people come back, and they tell others, precisely because the last time something broke you actually sorted it.