IT Support & Helpdesk
Everyday computer help
The laptop, the printer, the login and the mailbox, sorted quickly and in plain language, without anyone feeling foolish.
Selected work demonstrating this service.
- Established a Technical Support department, servicing over 10,000 clients with IT support and troubleshooting solutions.
- Managed a team delivering IT support, data recovery, and hardware repair services to over 1,000 clients, ensuring high‑quality service.
- Configured and deployed 1,000 Wi‑Fi routers, improving network accessibility and performance for clients.
- Managed 4,000 computer repairs, ensuring rapid and effective resolution of hardware and software issues.
- Provided round‑the‑clock 24/7 infrastructure support for an IPTV/OTT streaming platform, administering ~1,000 servers plus client‑owned systems for global customers in China, the US and Germany.
- Performed data recovery across a wide range of media — SD cards, HDDs, SSDs, RAID arrays, external drives and Mac systems.
- Diagnosed and repaired laptop hardware — screens, hinges, keyboards, trackpads, motherboards and power — and resolved software issues across Linux, Windows and Mac.