Ran 24/7 support for ~1,000 IPTV/OTT servers

Situation. This was an IPTV/OTT streaming platform with customers spread across China, the US and Germany, which meant there was no quiet hour to do maintenance in — someone, somewhere, was always watching. Downtime on a platform like that isn’t an abstract metric; it’s someone’s television just stopping, and they don’t care why.

Task. Keeping the platform’s infrastructure available around the clock was the job — genuinely around the clock, not “business hours plus an on‑call rota nobody answers.”

Action. 24/7 support ran for roughly a thousand servers, plus a good number of client‑owned systems on top of that — administering them, monitoring them, keeping them secured and configured across the whole streaming estate. Because customers sat in three very different time zones, “after hours” didn’t really exist; a problem at 3am local was primetime for someone else, so it got treated as primetime. A lot of the work was noticing something drifting before it became an outage, because on a live streaming platform you don’t get to fix things quietly after the fact.

Result. The platform stayed continuously available for a global audience, with problems caught and dealt with at whatever hour they turned up, before they reached a viewer’s screen. On a 24/7 service that’s the whole job — success looks like nothing happening, which is exactly what the viewers wanted.